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After-sales servicing

Source: ISO 9004: 1987, 16.2.3 and 16.2.4.

Instructions for use dealing with the assembly and installations, commissioning, operation, spares or parts lists, and servicing of any product should be comprehensive and supplied in a timely manner. The suitability of instructions for the intended reader should be verified.

Assurance should be provided for an adequate logistic back-up, to include technical advice, spares or parts supply, and competent servicing. Responsibility should be clearly assigned and agreed among suppliers, distributors and users.