In the following, we will set up an architecture for a knowledge management system in the field of technical documentation and document production. The design of such a system will also trigger the identification and selection of evaluation criteria and methods in the field and, thus, may lead to the specification of a general evaluation methodology for knowledge management systems.
We start with a general description of the situation in the field of documentation in order to identify the potential software tools that may support the different processes in this area. Then we will define a knowledge-based assistant for technical writers based on the sorts of knowledge that are involved in the primary identified processes. The main focus will be on the design and the construction of the knowledge base of the assistant system.