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Dream tools

During the interviews many ideas for useful tools were suggested, either in the course of the conversation or in response to specific prompting. In a few happy cases, the tools already existed, and it was possible to pass on information about them either directly or by asking the SdT coordinators of the study for help. Great efforts are made within the service to ensure that information about what is available circulates freely, but the sheer size of the SdT, coupled with the complexity of its organisation and the heavy workload inevitably means that sometimes information does not get through to the person who needs it. It was pleasing to be able to offer useful information from time to time.

Some of the tools suggested were already being studied by the computing services or by AGL 4. Others, although they may not yet exist on the market, are perfectly feasible in the state of current technology. Still others would require a research effort for their development, but are imaginable in the current state of the art. Yet others are tools for the future: they would require major breakthroughs to find solutions to problems that until now have proved intractable.

Some of the ideas are not tools at all, but changes which would facilitate the work of the SdT (or in one case, eliminate it!).

It is perhaps worth noting that willingness to suggest new tools was strongly associated with an awareness of the usefulness of those tools which exist already.

The ideas suggested are simply collected together here, with no attempt to say what already exists, what is feasible and what is not.


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Next: Conclusion Up: SdT: A Case Study Previous: Computing supportmodernisation, development

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