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Quality system elements

Source ISO 9004: 1987, 0.4.

Risk considerations: consideration has to be given to risks such as those pertaining to the health and safety of people, dissatisfaction with goods and services, availability, marketing claims and loss of confidence.

Cost considerations: consideration has to be given to safety, acquisition cost, operating, maintenance, downtime and repair costs, and possible disposal costs.

Benefit considerations: consideration has to be given to reduced costs, improved fitness for use, increased satisfaction and growth in confidence. (ISO 9004: 1987, 0.4)



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